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If you had any products regarding about shipment,product,how to use. Click the right botton help center to find your answer. If you could not find your answer, feel free to send us an email or reach out via social media. We want every customer to be happy.

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How long will it take for my delivery to arrive within US?

It typically takes 5-7 business days for your package to arrive.

What happens if my package doesn't arrive within the estimated delivery time?

If your package doesn't arrive within the estimated delivery time, it's important to contact the seller or shipping carrier to investigate the delay and determine a new expected delivery date.

Can I track my package during shipping?

Yes, most shipping carriers offer tracking information that allows you to monitor the progress of your package during transit.

Could you ship outside US?

For now, we only accept orders from U.S.

How hot could the heated vest reaches?

The DOACE heated vest has three heating levels, and the temperature can reach up to 65℃/149℉, providing warmth and comfort in cold weather.

How long does a heated vest last heating?

The heating duration of the DOACE heated vest depends on the heating level chosen. At the highest heating level, it can last up to 5 hours on a single charge. At the lowest heating level, it can last up to 10 hours.

Could I wear a heated vest under a jacket?

Yes, the DOACE heated vest is lightweight and flexible, making it suitable to be worn under a jacket for added warmth.

How could I check my size?

To check your size, please refer to the size chart provided on the product page. You can measure your chest, waist, and length to find the best fit for you.

Is the battery included in the box?

Some of the heated vest does not comes with a battery. The heated jacket comes with the battery. If you are not sure, you could check the listing or contact our customer service.

What should I do if the size is not right?

If the size of the DOACE heated vest you received is not right, please contact our customer service team for assistance. We offer exchanges for sizes that do not fit, and we will work with you to find the best solution.We do suggest you could use the what is my size app in the shopping page.

What should I do if I don't like it

Contact the customer services and apply for a return, after the return is approved, send the heated apparel back to our warehouse and we can schedule a refund.